How we correct mistakes, and when we remove or change something that was published.
Corrections
- When we get a fact wrong, we correct it as soon as we know.
- Online, we fix the story and add a note at the end that says what was changed and when.
- If the mistake was in the printed paper, we also print a correction in the next paper, where readers will see it.
- Serious mistakes get an apology as well as a correction.
- Corrections are handled by the editor. We reply to the person who told us within 2 working days.
How to tell us
Use the “Spotted a mistake in this story? Tell us” form at the end of any story online, or email admin@thevillagenews.co.za, or call 079 408 7722.
Removing or changing a published story
Our stories are a public record, so we do not remove them just because someone would prefer they were not there. We will look again at a story, and may change, anonymise or remove it, when:
- it is wrong and cannot be fixed with a correction;
- it puts someone at risk, or names a child or a victim who should not have been named;
- a court order or the law requires it;
- a criminal case was later withdrawn or the person was found not guilty, and the story does not say so (we will usually add an update rather than remove the story);
- it contains personal information that should not be public.
Choose “Please remove something” on the Tell us form, or email admin@thevillagenews.co.za. The editor decides and replies within 2 working days.
Adverts
If we make a mistake in your advert, we correct it and run it again at no charge, as set out in our Advertising terms.
